Vélib’ is flexible, offering 4 different types of subscription:
Vélib’ Classique: For €29 per year, you have an unlimited number of journeys, with 30 minutes free on each journey.
Vélib’ Passion: For longer journeys, Vélib Passion allows unlimited journeys as well as 45 minutes free on each journey. All this for €39/year.
Vélib’ Passion 14-26: Aimed at those aged between 14 and 26, this subscription is perfect for younger people. All the benefits of Vélib’ Passion for €29 per year instead of €39.
Vélib’Passion 14-26 bursary: You’re aged between 14 and 26 and in receipt of a teaching bursary or part of a return to work program ? This is the subscription for you. All the benefits of Vélib’ Passion for €19 rather than €39 per year.
To register, simply go to velib.paris.fr. Click on “register” and complete the three simple steps:
• Choose the subscription that suits you best and how you would like to use it (Vélib’ card, NAVIGO© pass, Vélib’ Express card),
• Input your personal information and accept the terms and conditions,
• Pay your subscription and deposit. The system accepts debit card, direct debit or cheque.
If you use Navigo or Vélib’ Express and choose to pay with a debit card, once your registration is accepted you will receive an activation code that will grant you instant access to the Vélib’ service.
Payment is accepted as follows:
Debit card: EMV cards (Europay, Visa, Mastercard) with the exception of e-cards, American Express and Electron or Moneo cards are accepted. E-carte bleue cards have too quick an expiry on them and as such may not be used for deposits against annual subscriptions.
Cheque: 1 cheque payable to Vélib for the required annual subscription amount, and a second cheque for €150, payable to SOMUPI, covering the deposit (only cashed if terms and conditions are broken).
By Direct Debit: An authorisation form should be completed during online registration. The form must be signed and dated, then sent to Vélib’ customer services along with your bank details.
If you pay by debit card: During payment, your card is pre-authorised. This pre-authorisation is kept securely by our Ingénico© payment system. Should you change debit card or your card expire, you must update your Vélib’ account with your new details. For technical reasons, changing your bank details costs 1 euro, which is debited from your Vélib’ account and is refundable upon request.
If you pay by cheque: Two cheques are needed – one for your chosen subscription made payable to Vélib’and a second for your deposit (€150), made payable to SOMUPI. The deposit cheque is only valid for one year, and if you renew your subscription for another year, you must issue another cheque. You are also welcome to change payment method upon subscription renewal.
Direct debit: The €150 debit is only incurred if you fail to comply with the service terms and conditions, particularly in cases of failure to return your bike within 24 hours.
Vélib’ is the perfect way to get around for short journeys. Depending on your subscription type, you will have either 30 or 45 minutes free every time you borrow a bike. You may make unlimited trips during your subscription year. If you keep the bike longer than your free period, the first additional half-hour is €1. The second additional half-hour is €2. From the third additional half-hour onwards, the cost rises to €4 per additional half hour.
For safety reasons governing the size of the bikes, only persons aged 14 or older may use the bikes. For persons aged between 14 and 18, a legal guardian must give their consent. A consent form is available as part of the registration form online. Subscriptions for minors are only activated upon receipt of said consent form.
Debit card transactions on velib.paris.fr are 100% safe and protected by SSL encryption. They cannot be intercepted nor modified. Transactions are managed by Ingenico©, world leader in online payment. When you are in a secure online area, your browser will display a small padlock symbol.
When you input your bank details, you enter a secure area and communicate directly with the Ingénico© payment server.
Vélib' does not see your card number, neither are your details stored on our server. After the tansaction, and prior to returning you to velib.paris.fr, Ingénico© gives you a summary of your details and whether your transaction was approved or not.
The Vélib’ Express card allows you to instantly access the Vélib’ service with online registration using your debit card at velib.paris.fr. Simply collect your free Vélib’ express card from a Vélib’ partner. An express card lets you avoid the delays caused by waiting to receive a traditional card.
Log on to velib.paris.fr and click on “register”. Choose the type of subscription and choose Vélib’ Express as your card type. Input your details and pay. You will then receive a confirmation email with an activation code, allowing you to activate your subscription at the Vélib’ point. Don’t forget to activate it the first time you use it!
Once you receive your email activation code, head to a Vélib’ point with your Vélib’ Express card. Log in by scanning your card, then input your registration number, pin number and activation code. Once your card is activated, you can rent a bike using the locking mechanism, without having to use the Vélib’ point.
Pick up a card free of charge from the City Hall or Arrondissement council headquarters. Check the list available at:
The Vélib’ Express card operates 100% online, using debit card payment and no paper documentation. As the bursary subscription rate requires proof of status, the express card is not available.
The customer undertakes a duty every time they hire a bike. Should the bike be lost due to negligent return, or should damage be caused by the user, the user may lose whole or part of their deposit. The deposit must be available throughout the subscription period. Should your debit card expire during your subscription period, Vélib’ will email you 30 days prior to expiry of your card. You must log in and update your details by clicking on “change my card details”. Should you fail to do so, you will be unable to use the service.
Should you experience technical difficulties with returning your bike, you must let us know by calling customer services on +33 (0)1 30 79 79 30 or using the Vélib’ point. Outside of normal opening hours for Allo Vélib’ (Monday-Friday: 8.00-22.00, Saturday: 9.00-22.00, Sunday: 9.00-19.00), you may log your bike back in by entering the lock point number into the Vélib’ point.
For an annual subscription done using the post, it takes an average of 15 working days to process the application and issue the card. For online subscription by debit card, an average of 5 working days (including postage time).
There are two ways of using your debit card to add credit to your account:
• Using a Vélib’ point,
• Using the “My Account” section of velib.paris.fr.
If your account is overdrawn, you will be unable to use the service.
Each city manages its own bike service independently. As such, you cannot use your Vélib’ subscription to hire a bike in another city.
You may not change your subscription type during your subscription period. However, you may of course change subscription type upon re-subscription.
One month prior to its expiry, you can renew your subscription by logging on to velib.paris.fr, clicking on “my account” and then “re-subscribe”.
For maximum simplicity, you have the option to tick the box that says “activate automatic re-subscription” when you complete your initial subscription.
Easy : Your subscription is automatically renewed, payment is secure and taken from your debit card* supplied during your initial registration. No interruptions to your subscription.
Save time : Re-subscribing is easy. You’ll receive an email a month in advance explaining how much you will be charged and when.
Total freedom : You may deactivate this option at any time, up to 3 days prior to subscription renewal. Simply click on “my account” at velib.paris.fr.
A month before your subscription renewal, you can log on to velib.paris.fr, click on “my account” and change your subscription type. Your new subscription will be available from the date of expiry of your previous subscription.
The Vélib’ Passion 14-26 bursary subscription requires proof of status. As such, you cannot renew it online via “my account”. To renew, please submit a new registration request at velib.paris.fr, by clicking on “register”. When we receive your proof of status, your registration will be activated and you will receive a new registration card or activation code if required to activate your Navigo pass.
Parental permission is valid for a year. When your subscription is renewed, you must renew your parental permission.
If you’re aged between 14 and 26, you need to provide proof of ID (ID card, passport). If you are a minor, you must also provide parental permission. For those in receipt of a bursary and aged between 14 and 26, proof of status is required. This must be accompanied by parental permission for minors as well as ID documentation. Apprentices must provide proof of address, proof of registration with a return to work scheme with Espace Dynamique d’Insertion, Mission Locale de Paris or Ecole de la Deuxième Chance.
You can easily check your usage and/or journeys by clicking on “my account” in velib.paris.fr. The information can also be accessed from a Vélib’ point. Only journey details of the last 7 days are available. Personal information is kept for 3 months, in accordance with the requirements of the CNIL (French National Commission of IT and data protection).
In accordance with the legislation laid down by the CNIL, free journeys must be anonymous and as such are not registered by the Vélib’ service.
Stations marked as “Bonus V+” are there to reward brave users that make it to the highest-up Vélib stations. If you pick up a bike from a “standard” station and return it to a “Bonus V+” station, you are credited time! There are 100 Bonus V+ stations that reward your efforts with 15 extra free minutes.
If you are an annual subscriber you can convert your Vélib’ minutes into currency to use on CitéGreen, the premier reward program for pro-environmental eco-citizenship. For more information, see citregreen.com.
Annual Vélib’ subscribers can convert their journey times into CitéGreen points, then into rewards! With CitéGreen, Vélib’ rewards its subscribers for their positive environmental impact. Each time you travel on Vélib’, you earn points that are automatically credited to your CitéGreen account. You earn 1 point for every 3 minutes or 10 points for each 30 minute journey. The more you pedal, the more you earn! Depending on the number of points you have, you can swap them for gifts or vouchers for CitéGreen’s various environmentally-responsible partners.
The CitéGreen rewards program is exclusively for Vélib’ annual subscribers. To use it, simply create your account at citegreen.com, accept the terms and conditions and choose the “bike” option using your Vélib’ logins.
If you don’t want this to happen automatically and no longer wish to earn rewards, simply email firstname.lastname@example.org
If you borrow a bike and drop it off at a V+ station, you earn 15 “Bonus V+” minutes. So, if you use the bike for 45 minutes, you will only be debited 30. Your Bonus V+ credit is automatically used.
If you don’t use the bike for more than 30 minutes, your time credit is not automatically used. You can save it up for another time!
You can log on to velib.paris.fr at any time and click on “my account”. Your available Bonus V+ minutes will be displayed there.
No. The blocks work in 15-minute units.
No. They cannot be transferred and have no cash value. They can roll over into a new subscription year, however.
We want to ensure your efforts are always rewarded! As such, there is no limit to the number of Bonus V+ minutes you can earn.
Go to the welcome page. Click on “my account”. Input your surname, registration number (shown on your paperwork or Vélib’ card), and pin number, generated when you registered.
Check your name and surname are spelt correctly. Try reversing the fields and check your registration number. If the problem persists, call Allo Vélib’ on +33 (0)1 30 79 79 30.
In “my account”, click on “change my account” and input your new details. The changes will be saved. Your personal account area is absolutely secure.
In order to ensure that your identity and financial details are secure, Vélib’ will debit your account with €1, which will be automatically added to your account credit. Your account balance can be refunded at any time, up to 12 months after the expiry of your subscription. Simply contact Allo Vélib’ or write to: Service Vélib', TSA 90003, 78378 Plaisir Cedex.
You must tell us as soon as possible, using an interactive point or by calling Allo Vélib’on +33 (0)1 30 79 79 30. Your card and account will be locked, preventing fraudulent use. In such cases, we only lock your Vélib’ account, so we recommend you report the theft/loss to the RATP.
Contact customer service or our interactive service on +33 (0)1 30 79 79 30. Your new card will cost €5, unless your old one was more than 3 years old.
This support has been devised for new subscriptions only and can’t be used to replace a lost or a stolen card.
In case of loss or theft, please contact Allo Vélib’ (01 30 79 79 30) as soon as possible.
To use your Navigo pass instead of your Vélib’ card, call Allo Vélib’ or use our interactive service on +33 (0)1 30 79 79 30 to get an activation code. If you have a 1 or 7 day pass on your Navigo pass, you may only activate an annual subscription once the 1 or 7 days have expired. If you wish to use a card instead of Navigo, the card costs €5. Please call Allo Vélib’.
There are many reasons that your pass may not work. It may be a problem with the card or pass itself, your Vélib’ account or the station. To try to diagnose the issue, swipe your card at a Vélib’ station’s main terminal and check your account details, in order to see whether the station itself is temporarily out of service.
If you have recently received a new Navigo pass, you need to activate your Vélib’ account on your new Navigo pass. You do so using an activation code. New activation codes can be quickly obtained by calling the interactive service (+33 (0)1 30 79 79 30). Once you have one, activate your Navigo pass in the station, using the code that will be texted to you.
Attention, if you have a one or seven day pass on your Navigo pass, you need to wait until the credit expires in order to activate your annual subscription.
If you have a Vélib’ Classique subscription, you can easily renew your card by calling the interactive service. Your replacement card costs €5, debited from your Vélib’ credit. Your card will arrive in 5 to 7 days.
Your account can be topped up at the station or using the “my account” section of velib.paris.fr. Your account must be in credit to use the service.
1 or 7 day tickets are an additional way of using the service. As such, they cannot be refunded if you take out an annual subscription.
There are various reasons for your account to be blocked:
• It has a negative balance. Please purchase credit.
• Your debit card has expired. Update or check your details in the “my account” section of velib.paris.fr.
• You have reported your card as lost or stolen. Please call “Allo Vélib’ “ on +33 (0)1 30 79 79 30
There are two ways to top up your account:
• Using a debit card, at velib.paris.fr or at a Vélib’ point,
• By cheque to the following address :
Service Abonnement Vélib'
78378 Plaisir Cedex
Simply write to the following address any time up to 12 months after the end of your subscription. You can also call Allo Vélib’ on +33 (0)1 30 79 79 30. Postal address: ServiceVélib', TSA 90003, 78378 Plaisir Cedex.
Subscriptions end automatically after 12 months. If you wish to terminate your subscription before it ends, send a letter by registered post to the following address: Service Vélib’, TSA 90003, 78378 Plaisir Cedex. In the case of cancellation, subscription fees are not refunded if the user has made any journeys using the service.
As the service is sold in 12 month subscriptions, you may not suspend your subscription nor extend it.
The deposit cheque is automatically destroyed after a 13-month period. It can be returned to the issuer if a request is lodged at least one month prior to subscription expiry.
For a new pin code, simply log on to velib.paris.fr and click on “forgotten my pin”. A new pin will be emailed to you. You can also request a new pin by calling +33 (0)1 30 79 79 30.